Business Continuity and Disaster Recovery
Build with assurance
At Olympus-Grid, we are committed to ensuring uninterrupted service and rapid recovery in the event of unforeseen disruptions. Our Business Continuity and Disaster Recovery (BCDR) plan is designed to protect your investment and maintain the operational integrity of your systems. Below, we outline the key components of our BCDR strategy:
1. Code Backup and Geographically Dispersed Team
Code Backup: All Olympus-Grid source code is securely backed up across multiple geographically dispersed locations. This ensures the availability of the codebase even in the event of localized disruptions.
Global Team with Strict Access Controls: Our geographically distributed team is equipped with secure access to every component of the system. Access is strictly controlled and monitored, leveraging multi-factor authentication (MFA), jump boxes, and role-based permissions to ensure only authorized personnel can access sensitive systems.
2. Native Managed Package Operation
The Olympus-Grid managed package is a native Salesforce managed package. Once installed in your Salesforce org, it is designed to operate independently within your environment, assuming licensing fees are paid. This ensures that your business operations can continue even during external disruptions to our systems or services.
3. Custom Versions for Clients
For clients requiring additional assurance, custom versions of the Olympus-Grid code are made available for an additional cost. This allows clients to retain a tailored copy of the code to maintain their operations seamlessly.
4. Optional Code Escrow Services
For an additional cost, Olympus-Grid can place your custom or standard package code in escrow with a trusted third-party service provider. This ensures:
Access to the source code in the event of catastrophic failure or other extreme scenarios.
Peace of mind that your business-critical applications remain secure and accessible.
5. Regular Testing of Recovery Protocols
We perform regular testing of our disaster recovery protocols to ensure all systems and processes can be restored quickly and efficiently. This includes:
Simulated disaster scenarios to verify backup integrity and recovery timelines.
Documentation updates to reflect evolving best practices and compliance requirements.
6. Service Continuity Guarantees
In the unlikely event of a severe disruption, Olympus-Grid provides:
24/7 Support: Our support team is available to address incidents promptly.
Priority Restoration: Systems and services are restored based on predefined priority levels to minimize downtime.
Real-Time Communication: Transparent updates are provided during incidents to keep clients informed of recovery progress.
7. Alignment with Compliance Standards
Our BCDR practices align with industry standards and regulations such as SOC 2, ISO 27001, and GDPR. This ensures that our disaster recovery and business continuity measures not only meet your operational needs but also comply with global regulatory requirements.
8. Client-Specific Continuity Plans
Olympus-Grid offers the ability to develop custom business continuity plans tailored to your organization's specific requirements. This may include:
Integration with your existing continuity frameworks.
Customized escalation and recovery procedures.
Dedicated recovery resources for high-priority clients.
Summary
Olympus-Grid is dedicated to protecting your business from unexpected disruptions by leveraging robust disaster recovery and business continuity strategies. Whether it's secure code backups, native managed package functionality, optional escrow services, or compliance with global standards, we ensure your operations remain resilient and dependable.
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